We purchase some gadget and very soon it doesn't work properly.
Sameer purchased a mobile and after few days it stopped working.
He went to customer care unit to complain about it.
Have a look-
Salesman: Good morning sir. How can I help you?
Sameer: I have a complaint.
Salesman: Yes please.
Sameer: Last week I bought this mobile from your shop. It doesn’t work properly.
Salesman: Let me see. What is the problem, sir?
Sameer: First thing, its screen doesn’t work, its on-off button as well as speaker also doesn’t work.
Salesman: Does it have a guarantee?
Sameer: Yes, two years.
Salesman: Do you have the receipt, please?
Sameer: Yes, see this.
Salesman: Alright sir. Leave the mobile with us. I shall send it to the company’s workshop.
Sameer: I am very disappointed. Can’t you refund the money?
Salesman: No we can’t refund the money. We can change the piece.
Sameer: When should I come back?
Salesman: Next week, on Saturday.
Sameer: Will it take a week or more?
Salesman: You will get a new piece within a week.
Sameer: Ok, Thank you.